Raise a Concern or Grievance

At Swole Panda, we want to operate responsibly and fairly for all of our stakeholders, including customers, employees, suppliers, retailers, partners, local communities and anyone affected by our business activities.

If you have a concern, complaint or grievance relating to Swole Panda, our products, services, operations, supply chain, environmental impact or stakeholder relationships, you can raise it using the form below or by emailing us at [email protected].

What you can raise

Product quality or safety concerns, customer service or delivery issues, supplier or manufacturing concerns, environmental or sustainability concerns, ethical business concerns, employee or workplace concerns, retailer or wholesale partner issues, or any other concern relating to Swole Panda's operations or impact.

What happens next

We aim to acknowledge your concern within 5 working days, complete an initial review within 10 working days, and provide a response within 30 working days where possible. Serious or sensitive concerns are escalated to the company's Directors.

Confidentiality and protection from retaliation

We treat concerns confidentially wherever possible, and you can ask for your identity to remain confidential. We will not tolerate retaliation against anyone who raises a concern in good faith.