FAQ - GENERAL
Q: What is the Swole Panda Loyalty member club?
A: It is our way of saying “thank you” for being a loyal customer. Earn points (SP Points) and redeem when making purchases, level up to get exclusive perks, or benefit from referring friends.
Q: How to become a Loyalty club member?
A: As soon as you sign up with Swole Panda, or if you are an existing registered customer, you will automatically receive free membership to our Loyalty Club.
FAQ - SP Points
Q: What are SP Points?
A: Every time you shop with Swole Panda you earn SP Points. These points can either be redeemed as a discount on your next order or can be saved up over time so that your entire order is paid for with SP Points.
Q: How to earn SP Points?
A: It is quite simple! For every £1 spent at Swole Panda (excluding shipping costs) you will earn 100 SP Points. In order to collect points, you must be a registered customer and logged in to your account when placing your order. Your points are then automatically calculated according to your order value and member status and will be added to your SP Points balance within your club member account. There are also a bunch of other ways to earn SP Points.
Q: Where can I see my SP Points balance?
A: You can find your SP Point balance in your member area within the "My Loyalty Club” section.
Q: How long are SP Points valid for?
A: SP Points are valid for 1 year (365 days). Any points earned but not used within this timeframe will be removed from your account. Each order has a separate countdown of 365 days.
Q: On which products can I redeem my SP Points?
A: SP Points can be redeemed as a discount on every Swole Panda product. They can also be saved up over time so that your entire order is paid for with SP Points.
