Help Center

We want to make sure you are happy with your Swole Panda purchase! To qualify for an exchange, your purchased item must arrive to Swole Panda within 14 days of the date you received it. Please allow 10 days of transit time back to our warehouse facility. In order to process your exchange, your purchased item must be in the original packaging and condition. Products returned without the original packaging, or damaged, will not be exchanged. Please use a tracked, signed for and insured service as the product is your responsibility until it reaches our warehouse.

Please send an email to info@swolepanda.com to begin your exchange process. Our Customer Service team will respond to your email as soon as possible.

To exchange an item, download, print, and fill this Returns Form (click here to download).

Swole Panda warrants products against manufacturing defects in materials and workmanship for a period of sixty (60) days from the date of purchase. Swole Panda also reserves the right to determine manufacturing defects, and requires proof of purchase from an authorised Swole Panda dealer to qualify products as warrantable. 

If items are returned and Swole Panda finds that the breakage was due to a defect in material or workmanship, the item will be repaired or replaced and returned to the sender and expenses incurred for the shipping and repairs will be refunded to You. 

In the event that the damage is not due to a defect in material or workmanship additional repair charges may apply. In this event, you will receive notification of additional charges through email or letter. In this case, you may decide whether to accept the repair of the good bearing above charges or to receive back the good by Swole Panda as it was when you returned it to Swole Panda.

All claims must be submitted to info@swolepanda.com. If you purchased your pair from a retailer, please return them to that store.

Shipping and handling charges are not refundable. To qualify for a return, your Swole Panda purchase must arrive to Swole Panda within 30 days of the date you received it. Please allow 10 days of transit time back to our warehouse facility. In order to process your return, your purchase must be in the original packaging and condition. Please use a tracked, signed for and insured service as the product is your responsibility until it reaches our warehouse.

Products returned without the original packaging, or damaged, will not be processed. If your product is not eligible for a refund, we will not be able to ship back your merchandise. Unfortunetly end of season sale items cannot be returned.

Please send an email to info@swolepanda.com to begin your return process. Our Customer Service team will respond to you email as soon as possible.

To return an item, download, print, and fill this Returns Form (click here to download).

If your return package arrives at Swole Panda within the 14 day timeline specified above, your refund will be processed in the original form of payment within 10 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Swole Panda.

All orders will be shipped within 48 hours of placing your order. Orders placed on Friday after 9AM GMT will ship on the following Monday. All domestic shipping destinations usually take 1-2 business days to be delivered. Delivery time does not include Sundays or holidays.

If you choose to ship your orders to multiple locations, there will be additional charges for each destination.

Shipping is free within the UK via our default Royal Mail 48 service (2 day delivery)

The option of Royal Mail 24 Signed For is available for an additional £2.99 (Next day delivery)

The option of UPS Express delivery is available for an additional £10 (Next day delivery)

All International shipments will be handled by Royal Mail free of charge. Under this option, Royal Mail will hand-off your package to the local courier, and your local post office will ultimately be the ones to deliver your package to your shipping address. Although we aim to deliver all international packages within 4-6 days, they can take 3-4 weeks to be delivered. 

The option of UPS Express delivery is available for an additional £20 where expected delivery is 2-3 days from order.

Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise. Check your local customs authority website for the latest updates on Value Added Tax (VAT) rates, customs tariffs and other fees. 

Swole Panda holds no responsibility for any such charges, duties or value added taxes that may be imposed by any relevant tax authority and any such duties or value added taxes may be charged to and payable by customers in addition to the price stated for the goods on this site.

Some of our models can have their lenses easily replaced with your prescribed ones. Those that are easily changeable are marked in the product description. Simply buy the pair you would like online and take them to your opticians where they can easily swap our stock lenses with ones prescribed to you.

The frame measurements correspond to the width of the lens, the width of the nose, and the length of the temple (arm) in mm. To see what they look like on, all of our sunglasses have photographs of them being worn.

All of our sunglasses have UV 400 (100% UVA / UVB) CE certified polarized lenses.

We recommend that Swole Panda sunglasses be kept in a safe place. Although they are as durable as the equivalent acetate or metal pair of shades, they will most likely break if they are sat or stood on so please be careful of where they are left and stored. Preferably keep them in the hard case that has been included with your purchase when they are not being worn. 

Although the corner of your shirt may be more convenient, please clean your lenses and frames with the microfiber cloth included. All Swole Panda sunglasses have been treated with a non-allergenic protective finish. This protective coating helps the wood maintain the proper moisture needed to prevent drying out while also helping to repel water and sweat.

If your sunglasses come into contact with salt water, please rinse them as soon as you can with fresh water and leave them to dry naturally before cleaning the lenses with the microfibre cloth to prevent damaging them.

Please DO NOT use detergent or soap as this can cause damage to the reflective coating on the lenses. If you need to use a cleaner, we recommend using a lens cleaner or wipes designed for use on optical lenses.

Your Swole Panda sunglasses can get wet which is fantastic news for those of you who love water. Some (not all) of our models float which means there is no more losing your sunglasses to the sea or the lake again! If you would like to know which models float, please read each product description in our online shop.

If your sunglasses come into contact with salt water, please rinse them as soon as you can with fresh water and leave them to dry naturally before cleaning the lenses with the microfibre cloth to prevent damaging them.

Please DO NOT use detergent or soap as this can cause damage to the reflective coating on the lenses. If you need to use a cleaner, we recommend using a lens cleaner or wipes designed for use on optical lenses.

Due to the nature of bamboo, each pair of sunglasses has its own unique grain and colour. Although these differences are minimal it makes each pair fabulously unique.

We recommend to wash your Swole Panda garments on a cool 30° to normal 40° cycle on your washing machine with similar coloured garments.

For longevity, we recommend not to tumble try your garments, not to dry clean them, not to bleach and if they need ironing, do so on a cool heat.

To preserve the moisture wicking feature, don’t use any fabric conditioners

Bamboo is the fastest growing plant known to man and therefore highly renewable. Growing at a rate of several feet a day, it takes just three months for bamboo to grow to its maximum height and four years to reach maturity compared with 25-70 years for commercially used trees.

It also spreads rapidly, covering large areas in a very short time. Because of its rapid growth and ability to spread, not only does bamboo provide the basis for a number of environmentally friendly products, including bamboo clothing, it also improves soil quality in areas that have been over-farmed or have suffered erosion.

What's more, because bamboo is naturally abundant, fertilisers and pesticides aren't needed in order to produce strong, healthy plants for use in the production of bamboo textiles.

Bamboo fibre is produced from the raw materials of bamboo pulp. This is then made into fibre through a process of crushing and mixing with caustic soda, a low impact chemical.

The reason bamboo grows so quickly is mainly down to its incredible ability to absorb water. It''s this same ability that sets bamboo clothing apart from clothing made from other textiles. Because it absorbs and evaporates sweat in just a matter of seconds, bamboo clothing will keep you dry for much longer than clothing made from any other textile.

Bamboo fibres also have a special microstructure. Thanks to this microstructure, bamboo clothing stays cooler during summer and warmer through the winter. In fact, it's been proven that, during hot weather, clothes made from bamboo will keep you two degrees cooler than those made from other fabrics.

If you have sensitive skin or are prone to skin allergies you'll love bamboo clothing! Bamboo fabrics contain no harsh chemicals that could irritate your skin and because the fibres are smooth and round, they're non-abrasive and therefore soft and comfortable to wear.

Bamboo fibre contains ''bamboo kun'', a natural agent that prevents bacteria from cultivating on it. Tests have shown that even after fifty washes, bamboo textiles still retain this unique characteristic meaning that clothing made from bamboo textiles will keep you fresher and odour free for longer than clothing made from any other fabric.

With proper care, your Swole Panda watch can be worn for many years to come.

The biggest enemy of wood is sudden changes in temperature and humidity. This means if you leave your watch in a car on a hot sunny day, the high temperature has the ability to swell the wood and cause it to crack. Same with leaving it in the car on a particularly cold day or night, the cold will shrink the wood, putting pressure against the glass and pins and could cause breakage at those points.

Humidity control is also important. Too much and the wood will absorb the water and swell, too little and it will dry out the wood and shrink. Swelling and shrinking increase the possibility of cracking at the time and in the future.

SO, when you are not wearing your watch be sure that it is inside, and also protected in either its original packaging OR in a watch or jewelry box to protect it from an overly wet or dry environment.

Step 1: Pull out the crown. Turn crown to move the hands forward (clockwise) to set the time. Set the minute hand approximately 5 minutes ahead of the desire minute marker, and then turn back to the same marker.

Step 2: Push the crown back to the "IN" position. 

Swole Panda watches are considered to be splash proof. Normal wear and use can include kitchen activities, a day on the beach, the gym, etc. However, full submergence in water is must be avoided both for the integrity of the movement and the wood itself. 

To ensure your watch has the longest life, please make sure it is removed before swimming, showering, bathing etc.

A reputable jeweller or watch repair shop will be able to replace the battery on your Swole Panda Watch.

We do not suggest that you attempt to change the battery yourself.

Swole Panda watches that come with a wooden strap are all supplied with a tool that can be used to remove pins/links to make it smaller.

We recommend this is carried out by a reputable jeweller, however, you can carry this adjustment out yourself.

All you need is the strap adjuster tool supplied to push the pins through the links, possibly a small hammer and something to protect your table (Something like a rubber matt or thick cardboard will do). 

Simply use the adjuster to slowly, and carefully push the pins through the link the correct way. Once the pins and links have been removed, place the watch strap on the protected surface the correct way around and carefully hammer the links in.

Your watch should now be the correct size!

We accept Visa, MasterCard, Discover, American Express and PayPal

To change or cancel an order, just email info@swolepanda.com

If you have entered the incorrect shipping address into your order and your order has been placed, please contact us immediately.

We would advise doing this as quickly as possible, as we dispatch orders extremely quickly, once it's been dispatched to the initially stated address, we cannot get the package back.

Swole Panda takes the environment into great consideration and do our part wherever possible. This means that your invoice is emailed shortly after an order is placed rather than a paper copy being sent via post.

Yes it is. We have taken several measures to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server via PayPal or Stripe.

Simply head over to the subscription page and follow the instructions, choosing the various options as you go. Once you're signed up, you (or the lucky recipient) will begin receiving our luxuriously soft bamboo socks through your letterbox each month. Pause or cancel any time.

No. There is no joining fee. You simply pay for the bamboo socks we deliver.

You can cancel your subscription at any time via our member portal. Simply log in from the email you received when you signed up. If you have any problems don’t hesitate to contact us and we’ll help you.

Yes,  you sure can. This is a common request for Christmas.

Just enter your address when you checkout. You can then either amend the address for future deliveries from your account page, or just drop us an email and we will sort this for you.

Yes it is! We deliver worldwide free of charge.

Yes you can! Just be sure to choose "Yes, a gift" option on the subscription page. You can then specify when their first delivery will be made and you can add their details in the customer section at checkout. Enter your details in the billing section. Then the socks will be delivered to the lucky person receiving the gift.

Unfortunately not. We will either include plain colours and more subtle designs, bright, funky designs or a mix of patterns depending if you choose the "Adventurous", "Classic" or "A Mix" plan.

Your socks will be randomly selected each month from our collection of unique, super soft bamboo socks, using our special sock matcher algorithm. 

Remember, if you are not 100% satisfied with the pair that was selected for you, you can always send them back and we'll have a fresh pair sent right out! Learn more about our easy returns and exchanges process here.

Not at all. You have the choice to log into the member portal and view/amend deliveries if you wish, otherwise the subscription will take care of itself. You will receive an email with any important changes to your subscription.

Absolutely. We are always adding new designs and collections.  This normally happens 2-3 times per year. Join our newsletter community to be the first to hear.

Free delivery at all times and better value bamboo socks! You will also be the first to receive our latest releases.

Absolutely. This is an easy process from within your easy to use subscription management area. Simply log in from the link in the email you received at sign up.

Sure. Please find our gift receipt here.