Help Center

Please Note: Shipping and handling charges are not refundable. To qualify for an exchange, your Swole Panda purchase must arrive to Swole Panda within 30 days of the date you received it. Please allow 10 days of transit time back to our warehouse facility. In order to process your return, your purchase must be unworn, in the original packaging and condition. 

Due to hygiene reasons, this means header cards need to be in place for socks and underwear must be in its unopened, original packaging. 

Products returned without the original packaging, damaged, worn or opened will not be processed. If your product is not eligible for an exchange, we will not be able to ship back your merchandise.

Please visit our returns portal here to begin your exchange process.

Swole Panda warrants products against manufacturing defects in materials and workmanship for a period of sixty (60) days from the date of purchase. Swole Panda also reserves the right to determine manufacturing defects, and requires proof of purchase from an authorised Swole Panda dealer to qualify products as warrantable. 

If items are returned and Swole Panda finds that the breakage was due to a defect in material or workmanship, the item will be repaired or replaced and returned to the sender and expenses incurred for the shipping and repairs will be refunded to You. 

In the event that the damage is not due to a defect in material or workmanship additional repair charges may apply. In this event, you will receive notification of additional charges through email or letter. In this case, you may decide whether to accept the repair of the good bearing above charges or to receive back the good by Swole Panda as it was when you returned it to Swole Panda.

All claims must be submitted to info@swolepanda.com. If you purchased your pair from a retailer, please return them to that store.

Please Note: Shipping and handling charges are not refundable. To qualify for a return, your Swole Panda purchase must arrive to Swole Panda within 30 days of the date you received it. Please allow 10 days of transit time back to our warehouse facility. In order to process your return, your purchase must be unworn, in the original packaging and condition. 

Due to hygiene reasons, this means header cards need to be in place for socks and underwear must be in its unopened, original packaging. 

Products returned without the original packaging, damaged, worn or opened will not be processed. If your product is not eligible for a refund, we will not be able to ship back your merchandise.

Please visit our returns portal here to begin your exchange process.

If your return package arrives at Swole Panda within the 14 day timeline specified above, your refund will be processed in the original form of payment within 10 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Swole Panda.

All orders will be shipped within 48 hours of placing your order. Orders placed on Friday after 9AM GMT will ship on the following Monday. All domestic shipping destinations usually take 1-2 business days to be delivered. Delivery time does not include Sundays or holidays.

If you choose to ship your orders to multiple locations, there will be additional charges for each destination.

Shipping is free within the UK via our default Royal Mail 48 service (2 day delivery)

The option of Royal Mail 24 Signed For is available for an additional £2.99 (Next day delivery)

The option of UPS Express delivery is available for an additional £10 (Next day delivery)

All International shipments will be handled by Royal Mail free of charge. Under this option, Royal Mail will hand-off your package to the local courier, and your local post office will ultimately be the ones to deliver your package to your shipping address. Although we aim to deliver all international packages within 4-6 days, they can take 3-4 weeks to be delivered. 

The option of UPS Express delivery is available for an additional £20 where expected delivery is 2-3 days from order.

Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise. Check your local customs authority website for the latest updates on Value Added Tax (VAT) rates, customs tariffs and other fees. 

Swole Panda holds no responsibility for any such charges, duties or value added taxes that may be imposed by any relevant tax authority and any such duties or value added taxes may be charged to and payable by customers in addition to the price stated for the goods on this site.

We accept Visa, MasterCard, Discover, American Express and PayPal

To change or cancel an order, just email info@swolepanda.com

If you have entered the incorrect shipping address into your order and your order has been placed, please contact us immediately.

We would advise doing this as quickly as possible, as we dispatch orders extremely quickly, once it's been dispatched to the initially stated address, we cannot get the package back.

Swole Panda takes the environment into great consideration and do our part wherever possible. This means that your invoice is emailed shortly after an order is placed rather than a paper copy being sent via post.

Yes it is. We have taken several measures to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server via PayPal or Stripe.

Simply head over to the subscription page and follow the instructions, choosing the various options as you go. Once you're signed up, you (or the lucky recipient) will begin receiving our luxuriously soft bamboo socks through your letterbox each month. Pause or cancel any time.

No. There is no joining fee. You simply pay for the bamboo socks we deliver.

You can cancel your subscription at any time via our member portal. Simply log in from the email you received when you signed up. If you have any problems don’t hesitate to contact us and we’ll help you.

Yes,  you sure can. This is a common request for Christmas.

Just enter your address when you checkout. You can then either amend the address for future deliveries from your account page, or just drop us an email and we will sort this for you.

Unfortunately not. We will either include plain colours and more subtle designs, bright, funky designs or a mix of patterns depending if you choose the "Adventurous", "Classic" or "A Mix" plan.

Your socks will be randomly selected each month from our collection of unique, super soft bamboo socks, using our special sock matcher algorithm. 

Remember, if you are not 100% satisfied with the pair that was selected for you, you can always send them back and we'll have a fresh pair sent right out! Learn more about our easy returns and exchanges process here.

Not at all. You have the choice to log into the member portal and view/amend deliveries if you wish, otherwise the subscription will take care of itself. You will receive an email with any important changes to your subscription.

Absolutely. We are always adding new designs and collections.  This normally happens 2-3 times per year. Join our newsletter community to be the first to hear.

Free delivery at all times and better value bamboo socks! You will also be the first to receive our latest releases.

Absolutely. This is an easy process from within your easy to use subscription management area. Simply log in from the link in the email you received at sign up.