We want to make sure you are happy with your Swole Panda purchase! To qualify for an exchange, your purchased item must arrive to Swole Panda within 14 days of the date you received it. Please allow 10 days of transit time back to our warehouse facility. In order to process your exchange, your purchased item must be in the original packaging and condition. Products returned without the original packaging, or damaged, will not be exchanged. Please use a tracked, signed for and insured service as the product is your responsibility until it reaches our warehouse.